Frequently Asked Questions

 

Getting Started

What do I need to supply to you in order to initiate the search?

We don’t need much! Just the proposed mark you want to use and the jurisdictional coverage you want. In addition, if is helpful for you to provide some details of the industry, services, goods or NICE classes you want covered. While this will speed your search, it is not mandatory.

How do I start with TTSC?

It is quite simple. On the TTSC website, click on ‘TM Search’ or ‘TM Monitoring‘ to order reports. Just follow the process you are guided through. You will be asked to share your details (your full name, business email, phone number, country name, etc.) before making the first purchase.

What do I need to order a TM Search / Monitoring Package?

To purchase a report, all you need is a valid credit card or a PayPal account. Please refer to the FAQ section on ‘Ordering a TM search / monitoring package’ for details on how to purchase. You need to either sign in “My Account” or create and activate a new account when checking out.

 

Creating My Account

How do I register at TTSC?

You will be asked to share your details (your full name, business email, phone number, etc.) before making the first purchase. You also have the option of directly registering at “My Account” page where you need to submit your business email. Once you click on that Register button, you will receive your account details on registered email. Further, you can edit your password and account details.

 

About Our Services

Why TTSC for trademark searches?

The Trademark Search Company (TTSC) is one of the most widely trusted TM search and watch service globally. Conducting hundreds of searches daily for TM attorneys and TM owners, TTSC has achieved this status based on its formidable team of experts, unmatched prices, highest quality, widest coverage and 100% satisfaction guarantee.
The trademark search team at TTSC includes highly qualified and rigorously trained trademark researchers and consultants. They are adept at devising comprehensive searches and then analyzing the search results to provide a high level of certainty to the output.
We use a custom algorithm and have access to multiple search databases, adding further relevance to our services. Additionally, our customer-friendly services are extremely affordable and we follow a transparent fixed pricing model with no hidden costs.
In summary, we provide high quality, high value, expert searching capability at affordable costs already being used by hundreds of satisfied clients – Why shouldn’t you be one of them?

What is meant by phonetic equivalents?

Phonetic equivalents are words that sound-alike creating the possibility of confusion between the two words (for example ‘CAT’ and ‘KAT’). Phonetic equivalents are important because they indicate how an existing mark may be perceived by a consumer as too similar to your proposed mark.If phonetically equivalent marks exist in the same industry there is a strong possibility of consumer confusion and the proposed mark may be rejected.

What are foreign equivalents?

Language may sometime create confusion in case of trademark registrations. For example, the Doctrine of Foreign Equivalents is a rule applied in United States trademark law requiring proposed marks in a foreign language be translated to determine whether they are confusingly similar with existing marks. Simply put, it tests if some consumers who are familiar with the foreign language will find the proposed mark confusing.

Do you use Saegis / Compumark?

Yes, we have access to Saegis and Compumark.

What is common law?

The term “common law” indicates that the trademark rights arise from actual use of the trade-mark without registration. Common law rights are limited to the geographic area in which the trade-mark has been used or where the trade-mark owner can establish a reputation based on that trade-mark. In the United States, this may mean that a user of a common law mark may only have rights in Florida, for instance, and another company with no knowledge of the use of the mark in Florida could use the mark for the same wares or services in Texas. Registration of a trademark is always recommended since registration confers more rights than mere common law usage. U.S. law also requires potential registrants to make an attempt to discover conflicting common law rights. In most countries in the world outside of the Anglo-American sphere of legal influence, trademark rights are based only on registration.

What are your common law sources?

For common law, we cover national yellow pages, top newspapers, business names and records, financial Sources (like Hoovers, Dow Jones, Standard & Poor), industry news, SEC filings and top Internet search engine results.

How are you so affordable?

We value all of our relationships and always seek long-term relationships with our clients. We therefore price our services to attract and retain as many customers as possible. Moreover, our experienced team, customized processes and operational set-up in India allows us to keep our operating costs low and we pass these savings on as an added advantage to our clients.

Do you guarantee that I will get a mark after the search?

There is no guarantee a trademark application will be successful after the search because the two primary reasons for rejection of an application are distinctiveness or confusion with other marks. Obviously this is very subjective in nature.
However, once a search has been completed and suggests your trademark will be accepted, it is less likely to be rejected on the basis of confusion.

Who conducts the searches?

We have a team of researchers who have substantial searching experience, are highly qualified and have been rigorously trained. These researchers have undergone trainings from trademark examiners and are always updated about current laws.

Can I change or cancel my order?

Changes or cancellations to an already placed order can be done in two ways:

  1. By sending an email to the account manager assigned to you for this delivery (the details will be in your order confirmation email).
  2. By calling our customer services helpline at +1-773-312-3937.

While we will make every attempt to change your order, additional charges may apply if work on the request has begun or if the scope changes significantly. Therefore, please make changes as soon as you can.

 

Ordering a TM Search / Monitoring Package

When should I order a full search?

Once you have shortlisted a proposed mark, get the full search done to assess the availability for use and registration in the jurisdictions you want to cover. The full search covers not only similar marks but also all phonetically similar and confusing marks that may pose a threat in the future. A full search should be ordered before you file your trademark application and will provide a high level of confidence that your mark will be approved and registered.

Which countries can you search in?

We have the capability to cover: [ The International Register Community Designs], Albania, Algeria, Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Benelux, Bolivia, Bosnia-Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican-Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Gaza, Georgia, Germany, Greece, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy (including- San Marino), Jamaica, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Lebanon, Liechtenstein, Lithuania, Macedonia, Malaysia, Malta, Mexico, Moldova, Monaco, Montenegro, Morocco, Nepal, New Zealand, Nicaragua, Northern Cyprus, Norway, O.A.P.I.- (16 African countries), Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian-Federation, Saudi Arabia, Serbia, Singapore, Slovak Republic, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Tunisia, Turkey, Turkmenistan, U.S.A., Ukraine, United Arab- Emirates, United-Kingdom, Uruguay, Uzbekistan, Venezuela, Vietnam, West Bank- of Jordan, Yemen

 

Which countries should I ask you to search in?

A trademark registered in a particular country only protects your mark in that country. So you should apply for registration in all countries you want to market your product, now or in the future.

What does your report look like?

Our report is beautifully designed yet detailed in its analysis. You can also download available sample report for each package. Click here to download TM search sample reports | Click here to download TM monitoring sample reports

Where do I find report samples?

On each package of services` page where you find report options, you will be able to see the sample reports we offer. You can also download available sample report for each package. Click here to download TM search sample reports | Click here to download TM monitoring sample reports

 

Using Special Discounts & Offers

How to apply a coupon code?

Once you add an item to your cart, click Apply coupon code above Cart totals. Enter the coupon code and click Apply Coupon. In case if you have forgotten to apply coupon in “Cart”, you can apply it in next step i.e. “Check Out”. The coupon discount will adjust your order total.

If you’re having difficulty redeeming a coupon code, please contact us to make sure the code is still available.

Where I can get updates about Special Discounts & Offers?

You can get updates about ongoing discounts & offers by visiting this “Special Discounts & Offers” page. Further, you can stay updated with ongoing & upcoming special discounts & offers by receiving emails.

Subscribe to exciting discount offers (twice a month)

 

Making Payments

What payment methods can I use?

We accept valid credit / debit cards or PayPal account based payments. Please refer to the FAQ section on ‘Ordering a TM search / monitoring package’ for details on how to purchase. You need to either sign in “My Account” or share relevant details when checking out.

Can I order without a credit card?

We have a wide range of payment options. We accept valid credit / debit cards or PayPal account based payments. Additional payment options will be announced when they become available.

Are my payment details secure?

Absolutely. We take payments only through PayPal which is considered as one of the most trusted payment gateway. Please read payment security information for more details.

Do I have to pay PayPal Transaction Fee?

Yes, you do have to pay PayPal Transaction Fee. PayPal charge us 4.4% + $0.30 USD per sale on our website, through invoice or online payments. Accordingly, we do charge per order which is equivalent to 4.4% of total amount of a selected order/ or, package. Please read PayPal transaction fee information for more details.

How will the charge on my Credit card?

The charge for your order will appear on your credit card as: “PayPal*SAGACIOUSRE”.

 

Delivering Your Report

What is the turn-around time for a search?

Our usual turn-around time is 2 to 5 working days from receipt of instructions. However, expedited delivery is also available if required (Expedited – Within 2 days & Super Expedited – Within 24 hours). Just let us know if you need it more urgently and you will get it as required.

Do you provide hard copy reports?

Our usual reports are electronically transmitted but hard copy reports may be provided if you need it. You may need to pay the actual cost of mailing the report to you.

Can I track my order?

Yes. You can view your order status on the “My Account” page.

Will clients be provided with a report?

Yes, a detailed and specific electronic report will be provided to the client. The report will list all relevant identical and similar marks, classes of goods/services, descriptions of goods/services; owner’s name, registration & filing date everything that may be of critical value to clients.

Do you provide hard copy of the report?

Yes, we do. A hard copy of the search report will be delivered to your address with an extra payment.

What will be the Delivery Speed of the Report?

There are 3 different options those are available to clients, such as:

  • Regular (in 3-4 days)
  • Expedited (Within 2 days) ($29.00)
  • Super Expedited (Within 24 hours) ($49.00)

 

Troubleshooting

I am still confused – What do I do?

No Problem! We are here to help you – e-mail us to discuss your requirements.

Why can’t I login to TTSC though I recently registered?

It is possible that you have:

  1. Entered an incorrect user ID/email.
  2. Typed an incorrect password. (If you have forgotten your password, go to page “My Account” and reset your password by clicking on “Lost your password?”)

If you are still not able to log in, please contact TTSC support on +1-773-312-3937 ( or via the ‘Contact us’ form. A representative will work with you to resolve the issue.

Forgotten your password?

If you have forgotten your password, go to page “My Account” and reset your password by clicking on “Lost your password?”. Enter your registered email address and “Password Reset Instructions” will be sent to your entered/registered email address (Generally, “Password Reset Instructions” email delivery takes 2-5 minutes).

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Our website works best on Chrome & Firefox browser. (Technically it works on all browsers, but in case of Internet Explorer (IE), it faces some issues).

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